How to Reset Vending Machine Card Reader? Step-by-Step Guide
In this section, we’ll take a closer look at the most popular methods to perform a hard reset and restore factory settings in your vending machine card reader.
The resetting method on Vending Machine will vary from one machine to the other. However, the most popular card reader machines, such as Nayax card readers are similar to most of the others.
To Reset your Vending Machine, Press and hold the two upper black buttons followed by the two lower buttons on the device, which are red and yellow.
As previously mentioned, the exact method for resetting a vending machine will vary from one payment system to the other. However, most models out there use relatively similar methods for a manual hard reset.
For example, the Nayax Payment System, which is one of the most commonly used card readers for vending machines, uses this simple method.
How to Reset Card Reader on Vending Machines
According to the card reader’s user manual, to reset Card Reader on Vending Machine:
- Press and hold the two upper black buttons to force the system to reboot.
- After a few seconds, the screen will turn off.
- As soon as the screen turns off, press and hold the two bottom buttons, which are colored red and yellow.
- This should force the system to reset.
Reasons to Reset Card Readers on Vending Machines
Resetting your card reader can solve a surprising amount of errors and technical issues while paying with a bank card. If you’re encountering any of the following problems, you might want to consider resetting your vending machine card reader in order to fix the problem:
1. The Magnetic Stripe Reader Doesn’t Work
Since the magnetic stripe reader is exposed all the time, it can be filled with dirt and dust that can block the signal or corrupt the information while swiping the card.
Of course, cleaning the magnetic stripe on the card and using compressed air to clean the reader usually help, but if it doesn’t, resetting the card reader may also do the trick, especially if the card is functional and works with other machines.
2. Issues During the Processing of the Transaction
Card readers use specific codes to process the information received from the bank cards and relay the information to the bank.
Like any other device, programs are prone to encounter some bugs and errors throughout the transaction process, which may cause them to fail. If the card reader is refusing many functional cards, resetting the device may fix the problem.
3. Restoring Factory Settings
If you’ve tampered with the settings of the vending machine card reader and you want to restore the payment system to its original factory settings, a hard reset will do the trick.
This is also recommended if you’ve recently bought the vending machine and you want to start fresh while setting up the card reader.
4. Banking Partner Problems
Sometimes, users of the vending machine might notice that the machine takes a long time during the authentication process and end up typing “connection timeout” or “unable to establish a successful connection”.
Although this might be due to connection problems with the bank, the problem may go away after a reset, so you might want to try that out.
5. The Machine Requests Cash Only Payments
This also happens due to tampering with the settings of the machine but can occur due to connection errors.
If the card reader used to work properly before adjusting the settings, resetting the machine will fix the issue.
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What If the Card Reader Still Doesn’t Work?
Although resetting the vending machine card reader fixes a wide range of problems, it may fail to solve the problem sometimes.
In that case, you’re left with a few options to get your card payments system up and running again. Let’s check them out:
1. Contact Your Banking Partners
If your vending machine card reader displays messages like “connection timeout” and “please pay with cash only” and resetting didn’t work, your next step should be contacting your banking partners.
This can happen if you didn’t pay the banking fees necessary to support the card payment option or the machine isn’t properly connected to the bank.
2. Request Technical Help for the Card Reader Provider
Although the card reader doesn’t have any moving parts, there’s a chance that something inside the card reader is broken.
To avoid voiding the warranty or tampering with the device, you should consider asking for professional help. These skilled individuals will troubleshoot the card reader and figure out how to fix it right away.
3. Replace the Broken Card Reader with a New One
If you’ve tried everything and nothing works, it might be a sign that it’s time to buy a new card reader, especially if you already have an old one. In fact, upgrading your old card reader is an investment that comes with multiple perks!
For instance, the new card reader will support all the new payment services that your old device may not support, such as mobile wallets, and therefore, increase your profits!
Wrap Up
The vending machine card reader is now an integral part of running a vending machine business, especially if your machine is in a busy community where cashless transactions are quite popular.
Although card readers have gone a long way in terms of efficiency and functionality, they might still require a reset in order to work properly.
With that said, today’s guide on how to reset vending machine card readers comes to an end. As you can see, resetting the vending machine card reader is pretty easy and is one of the easiest ways to restore your card reader to a working state.
If your card reader problems persist after resetting, remember to contact the technical support line for the device to receive professional help and avoid the temptation of tampering with its settings yourself because it can brick the device completely.
